Flight Time: A Deeper Than Cheaper Case Study

One of TravPortUSA’s Five Pillars is The Power Of Value.

The caveat is that the cheapest fare is not always the best option and; therefore, not always the greatest value for the client.

The Once Bustling C Concourse At St. Louis-Lambert International Airport Where TWA Reigned Supreme - Picture Used By Permission Under license (https://creativecommons.org/licenses/by-sa/2.0/deed.en)

The Scenario

Picking up where we stopped on the last blog entry, the client needed a round-trip for two, no accommodation because the hotel stay is part of a convention package; he had to register for that separately.

So we compared airlines and found that the two obvious choices, per the flight search, were not the cheapest.  We slogged through the long list of choices involving one and two stops as well as routings that made no sense.

The primary passenger has mobility issues necessitating wheelchair assistance to navigate concourses; he wanted to minimize connections, or eliminate them altogether.

In the end, we settled upon a pair of nice, nice non-stop flights that made for a round-trip on what we’ll call Airline K.

Plot Twist

The client called the airline again due to an issue with one of the people traveling with him dealing with the RealID requirement.

During the conversation, the caller mentioned the airfare.  The agent attempted to sell the client a cheaper flight.  And fortunately, the client put the information on paper and had a record of what was said.  So, the client ccalled back and read the flight information so as to frame the ensuing conversation.

And as soon as he read off the outbound flight the BIG caveat jumped out, and it happened again when he read the return flight.

But how can one say such a thing with such assurance?

STAY TUNED: We'll follow The Art Of Effective Storytelling: ALWAYS leave them wanting MORE‼️